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CUSTOMER PORTAL
Followed by the creation and submission of a Transport Request Application by the customer, a business process flow triggers on the administration side which involves the eligibility review and risk assessment performed by the Transport team, on the basis of which the application is approved or declined along with the transport assistance confirmation or the decline conclusion respectively and is reflected to the customer on the portal.
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SCHOOL STAFF
The transport team in the administration system creates school staff users in different schools who then can access the system, view the list of passengers in their school, the contracts they are on, and report incidents against students, which reflect on the admin side and seen by the transport team and responded.
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TRANSPORT PROVIDER
The transport team creates the Transport Provider Staff users associated with different Transport Providers who can access their application, view contracts and their consumed & remaining capacity under the transport provider associated, drivers and passenger assistants information on different contracts, and read and sign the documents associated with them by the Transport team.
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DRIVER/PA APP
The Transport team creates driver/pa accounts and provides access to the application. Contracts are assigned, allowing drivers/pas to view profiles, registration, and pupil lists. They handle tasks such as attendance and medicine delivery. Drivers report incidents and access the documents associated and submit them after reading and signing which are seen by the Transport team in their system.
