Dynamics 365 and Power Platform are at the forefront of Microsoft’s Wave 1 2025 release, bringing transformative innovations that redefine how businesses operate. With every passing day, our needs evolve rapidly, demanding constant upgrades to our tools and technologies. Enterprises, including Microsoft, are continuously innovating to meet these shifting demands—enhancing automation, intelligence, and seamless integration across their software ecosystems.
This year’s updates introduce AI-powered agents, smarter workflows, and advanced decision-making capabilities that empower organizations to optimize operations and unlock new levels of efficiency. These enhancements are not just incremental—they represent a significant leap in how businesses can harness technology to stay agile and competitive.
Microsoft Dynamics 365 Updates – Wave I Highlights
Microsoft has officially released many new updates and features for all parts of Dynamics 365. With so many changes, it can be overwhelming to go through them all.
That’s why we’re focusing only on the most important updates that you should know about — the ones that will have the biggest impact on your work and productivity.
1. Dynamics 365 Sales
Microsoft has added some smart new features to make selling easier and more efficient:
Smarter AI Sales Assistant
- The AI assistant can now help qualify leads (potential customers).
- It can automatically send follow-up messages.
- It can also write personalized emails for you using AI.
Better Lead Management
- The system now links customer data automatically, saving you time.
- It can research leads on its own to help you find the right people to contact.
- It checks and organizes email addresses to make sure your contact list is accurate.
Improved Sales Operations
- New tools help you filter and view data more easily.
- You can use Copilot to visualize data and get insights.
- A new “smart paste” feature makes it easier to enter data quickly and correctly.
2. Dynamics 365 Customer Services New Wave Updates
Customer Service Enhancements
- Copilot Assistance: The AI-powered Copilot helps customer service agents solve issues faster by providing relevant answers and conversation summaries.
- Smarter Automation: Cases can now be automatically assigned to the right agents, along with suggested solutions.
- Team Collaboration: Agents and teams can now work together more smoothly with improved collaboration tools.
Contact Center Innovations
- AI-Powered Interactions: This is the first contact center to use AI for handling customer conversations across multiple channels.
- Omnichannel Support: Customers can now reach out via live chat, SMS, voice calls, Microsoft Teams, and social media — all in one place.
- Self-Service Options: AI voice responses and self-service tools help customers get answers without needing to talk to an agent.
Field Service Updates
- AI Scheduling: AI helps schedule technicians more efficiently, making sure the right person is sent at the right time.
- Predictive Maintenance: AI insights help detect and prevent equipment issues before they happen.
- Better Mobile Experience: Field technicians now have improved mobile tools and workflows to make their jobs easier on the go.
- Finance and Supply Chain Changes
Finance Updates
- AI-powered financial insights with Copilot-driven analytics for improving decision-making capabilities are available with the recent financial updates.
- Moving from end-of-period reconciliation to a continuous automated process is what will be possible hereon.
- Seamless financial operations can be automated in the process.
- Localization support is being expanded to Türkiye and Argentina with electronic invoice and tax reporting updates.
3. Supply Chain Updates
With the latest supply chain updates now fully operational, several key improvements are underway:
- Buying and paying for supplies is becoming faster and easier with the help of smart tools that talk to suppliers automatically.
- Managing discounts and deals with vendors will be more organized, helping save money and avoid mistakes.
- Tracking products and deliveries will be clearer, so it’s easier to see where everything is and what’s happening.
- In factories and equipment management, smart AI systems will help make sure everything follows the rules and works properly.
- Working with suppliers and handling contracts will be smoother and more efficient.
- Planning what to sell and when will improve, thanks to better tools that can understand patterns, predict demand, and adjust for seasons automatically.
4. Customer Insights
What updates do you expect with MS Dynamics Customer Insights with the current wave?
Copilot and AI Features
Smarter Customer Insights with AI
Sales and support teams can now use AI to better understand customers and give them more personalized help.
Autonomous Agents
Tools that help make decisions will now use all customer data in one place, making them smarter and more helpful.
Faster Insights with New Technology
Secure and Fast Connections
Azure’s virtual network will now let you safely connect to storage even if it’s behind firewalls.
Real-Time Insights
Data will be processed faster using a new format (Delta Lake), so you can get insights almost instantly.
Better Data Sync
Customer data can now be synced directly with Microsoft Fabric’s OneLake, making it easier to use across different tools.
More Personalized Customer Experiences
Smarter Targeting
You’ll be able to group customers based on their behavior and send that data to Azure Data Lake for deeper analysis and more tailored marketing.
Power Platform Wave I Updates
Here are the areas where major changes can be seen.
Power BI Wave I Updates
| New Features | Power BI |
| Copilot | DAX queries will be generated by AI based on user-defined hierarchies |
| Language Understanding | Data questions and ad hoc calculations |
| Storytelling | Data Annotations |
| Reference Lines | Customized options for visual calculations |
| Visual Style Presets | New formatting options |
| Lake Storage Mood | Use semantic models to easily store and manage Fabric items |
| Live Edit of Semantic Models | Real time updates |
| Azure Analysis Service Migration Tools | Easier Transition |
| Desktop Startup Improvements | Faster loading times |
| Smart Grid for data filtering | Natural language based |
| Snowflake Connector | Improved data connectivity |
