Lahore, Pakistan
Email Your Resume To: careers@stallions.solutions
Subject: Position Applied – Fullname
About Us
Stallions Solutions a leading provider of innovative technology solutions, committed to delivering exceptional service and support to our clients. We are looking for a highly skilled and experienced Senior M365 Support Engineer to join our team. If you have a passion for Microsoft 365 and possess excellent communication skills, we want to hear from you!
Job Description
The Senior M365 Support Engineer will be part of a 24/7 English speaking support team and will be responsible for providing expert-level support and administration for Microsoft 365 (M365) services. You will collaborate closely with our clients and internal teams to resolve complex technical issues, implement best practices, and ensure the optimal performance of M365 environments. You will also manage the intake of cases and some light reporting may be required. You will also need effective communication skills and have a strong grasp of the English language.
Key Responsibilities
- Review requirements, specifications, and technical design documents to provide timely and meaningful feedback.
- Create detailed, comprehensive, and well-structured test plans and test cases.
- You will also review system requirements and track quality assurance metrics (e.g. defect densities and open defect counts.)
- Estimate, prioritize, plan and coordinate testing activities.
- Design, develop and execute automation scripts using open-source tools.
- Identify, record, document thoroughly and track bugs.
- Perform thorough regression testing when bugs are resolved.
- Develop and apply testing processes for new and existing products to meet client needs.
- Liaise with internal teams (e.g. developers and project managers) to identify system requirements.
- Monitor debugging process results.
- Investigate the causes of non-conforming software and train users to implement solutions.
- Track quality assurance metrics, like defect densities and open defect counts
- Stay up to date with new testing tools and test strategies.
Requirements & Skills
- Proven 3 to 4 years of work experience in software development & software quality assurance.
- Strong knowledge in software QA methodologies, tools, and processes
- Experience in writing clear, concise, and comprehensive test plans and test cases.
- Hands-on experience with both white box and black box testing, Regression testing .
- Hands-on experience with automated testing tools
- Solid knowledge of SQL and scripting
- Experience working in an Agile/Scrum development process.
- Experience with performance and/or security testing is a plus.
- BS/MS degree in Computer Science, Engineering, or a related subject
