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LGIntelliware

Presenting the Industry-First Intelligent, Fully Developed Accelerator – engineered to deliver comprehensive, end-to-end council services. Built on the highly adaptable and widely trusted Microsoft technology suite, including Dynamics 365, Office 365, Microsoft Azure, Power BI, Power Platform, Copilot, and advanced AI capabilities. 

Crafted by industry veterans and trusted by multiple councils, this proven solution sets a new benchmark in transforming council services.

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Smart Management

LG Intelliware

Our cloud-based solution is designed to streamline local council services, automating tasks such as missed collections, planning permissions, and taxi licences. By centralising service management and integrating with third-party systems such as Bartec, Planning Portal, DVLA, DBS, MOT, and pay360, councils can offer real-time updates to residents, improving transparency and efficiency.

 

The platform supports call centres and self-service portals, allowing easy access across devices. With features like Microsoft Copilot, an AI assistant, residents can quickly resolve queries, enhancing the user experience. This solution reduces paperwork, automates processes, and ensures a seamless, responsive service.  

LGIntelliware

Why LGIntelliware Local Government Accelerator?

LGIntelliware, built on Microsoft’s cutting-edge technologies and refined through years of industry expertise, is the ultimate industry-adapted accelerator for streamlining all council services on a unified platform. Designed with a resident-first approach, it features an AI-powered self-service portal that allows residents to easily raise enquiries online while empowering council staff with SLA management, intelligent routing, and knowledge-driven resolutions. This ensures seamless interactions across call centres and self-service environments. 

Resident Self-Service Portal

Enables residents to raise and track most enquiries online with ease.

AI-driven workflow Automation

Automates processes with minimal to zero manual intervention.

Dedicated Field Service Application

upports staff managing services on the ground.

Specialised Mobile and Tablet Apps

Replaces traditional back-office systems for greater efficiency.

Efficient Communication Framework

Keeps residents informed via email, SMS, and WhatsApp.

Real-Time Dashboards and Analytics

Offers advanced, near real-time insights into council service performance.

Digital Notification System

Reduces environmental impact by cutting up to 80% printing costs.

Powered by Microsoft CoPilot

Leverages advanced AI capabilities to enhance every aspect of the system.

Unified Platform for Council Staff

Provides a single application to efficiently manage and respond to enquiries.

Advanced Integration Capabilities

Seamlessly connects with widely used back-office systems in the local government sector.

LGIntelliware Accelerator Modules  

Designed with a Focus on Meeting the Comprehensive Needs of Local Governments

Seamless Integrations

 Robust LGIntelliware
Integration Framework

Prysmian/Yotta

Planning Portal

Confirm

Ministry of Transport (MOT)

Disclosure and Barring Services (DBS)

CM.com

Bartec Municipal

Driver and Vehicle Licensing Agency (DVLA)

Veolia/ECHO

pay360

The above list showcases common integration examples. For a complete understanding
of the full range of integration capabilities, please get in touch.

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Customer Journey

Your Path to
Customised Services

Using advanced technology platforms, we deliver customised customer service solutions
tailored to meet your specific needs and enhance your experience.  




Stallions Solutions has successfully implemented over 100 services, showcasing its expertise and
commitment to delivering quality solutions.

Customer Journey

Your Path to
Customised Services

Using advanced technology platforms, we deliver customised customer service solutions
tailored to meet your specific needs and enhance your experience.  

Stallions Solutions has successfully implemented over 100 services, showcasing its expertise and
commitment to delivering quality solutions.

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Azure Components

Microsoft Ecosystem

Enhancing LGIntelliware with powerful Microsoft Azure components for seamless integration and optimal performance.

  • Microsoft Azure Factory
  • Microsoft Azure API Management
  • Microsoft Azure Key Vault
  • Microsoft Azure Service Bus
  • Microsoft Logic Apps

What We’re Offering

Our Services

Advantages

Transforming Council Services

Revolutionise council services with LG Intelliware. Our platform streamlines processes, enhances communication, and boosts efficiency, offering residents a seamless, user-friendly experience.

Automation and Efficiency

Automates processes, reduces paperwork, enhances efficiency, minimises human intervention.

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Call Centre Operations

Efficient complaint registration, quick information access, tracked interactions, and better service.

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Service Delivery

Centralises requests, reduces delays, improves efficiency, and ensures consistent service.

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Resident Service Portal

View application status, submit requests, track progress, and use a user-friendly interface.

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AI Assistance

AI assistance, instant responses, accurate information, and better user experience.

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Knowledge Articles

Access guidance, resolve issues independently, reduce enquiries, focus on complex cases.

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Active Notifications

Real-time updates, process modifications, informed residents, and better service understanding.

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Multi-Device Compatibility

Supports tablets, laptops, seamless access, enhances accessibility, adaptable environments.

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Resident-Focused Council Services

Our council services efficiently support residents, addressing various
needs and enquiries. 

Report a Missed Collection

The Missed Collection feature enables residents to report missed waste collections through various channels, including the resident self-service portal or a call centre. This system categorises reports by waste types such as food, garden, non-recyclable, and recycling, ensuring accurate handling of each case. In a call centre case, the agent logs the request and verifies the resident's details, and for the self-service portal, residents fill out the form and submit the request for further processing in the back office.

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Planning Permission

The Planning Permission feature allows residents to submit and track their service requests efficiently. Like the Missed Collection feature, residents can apply for planning permission service request via the resident self-service portal or by contacting a call centre agent. The planning portal gives each request a unique reference number, ensuring all applications are traceable and properly documented.

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Taxi Licence

The Taxi Licence service offered by the council allows residents to apply for and renew licences for various services, including Hackney Carriage Vehicle, Private Hire Vehicle, Private Hire Operator, and Dual Hackney Carriage & Private Hire Vehicle. Residents are encouraged to use the resident self-service portal, which streamlines the process and reduces the need for call centre assistance. This service caters to different licence types, each with specific requirements, ensuring an efficient application or renewal process.

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Integrated User Experiences for Council Efficiency

The system is designed to deliver customised user experiences for call centre agents, residents, and back-office staff, each with unique features and interfaces tailored to their specific needs.  

User Experiences

Call Centre Workspace

The system will streamline call centre operations, allowing agents to handle service requests and enquiries efficiently. It provides comprehensive tools for managing council services like missed bin reports and planning permissions. It enables agents to log requests, manage resident profiles, register residents, and resolve issues within an organised interface. 

Agents can log service requests directly into the system.

Agents record resident interactions as activities and can check registrations or create new contacts.

Enquiries, notifications, and tracking for waste collections and planning permissions are efficiently managed.

Requests requiring council action are classified as cases for resolution.

Agents handle taxi licence enquiries and guide residents through applications.

Integration of AI (Copilot) helps case summaries, linking knowledge articles, and Teams chat for efficient issue resolution.

The resident self-service portal provides a streamlined, user-friendly platform for residents to access council services easily. It simplifies tasks such as reporting missed collections, checking planning permission status, and applying for and renewing taxi licences. It also enables residents to track requests, find information, and receive updates promptly, all from the convenience of their chosen device. 

User Experiences

Self-Service Portal

Residents can report service requests and track planning permission requests online through the self-service portal.

Residents can apply for and renew various taxi licences via the portal.

Residents can view the history of their planning permission service requests and enquiries.

Residents can access articles to help resolve their enquiries.

Residents can view active notifications posted by the council.

Residents can use AI-powered search to find relevant council information.

User Experiences

Back Office Workspace

The back-office system supports council staff in efficiently managing resident service requests. Acting as a central hub, it streamlines workflows, prioritises tasks, and allocates resources. With organised case management, staff can track and resolve issues like missed collections, planning applications, and taxi licences, improving service delivery and reducing administrative workload. 

The dashboard provides an overview of user activities and tracks all resident interactions.

Allows staff to add, view, and manage resident profiles.

Classifies and manages requests requiring council action as cases.

Handles residents’ enquiries separately, queues records for task assignment, and efficiently manages service requests.

Facilitates planning and taxi licence applications, integrating with relevant systems.

Manage notifications and knowledge articles, uses AI(Copilot) search, and generates case summaries and email templates for efficient resolution.

We deliver exceptional results to achieve excellence

Transforming Business With our
Innovative Products

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Stallions Solutions delivers innovative business management solutions as a Microsoft Certified Partner. Our experienced consultants design customised solutions using Dynamics 365, Power Platform, Azure, Machine Learning, and SharePoint to optimize processes and improve bottom lines.

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