- Mon - Fri: 12.00 am - 9.00 pm
Smart Management
LG Intelliware
Our cloud-based solution is designed to streamline local council services, automating tasks such as missed collections, planning permissions, and taxi licences. By centralising service management and integrating with third-party systems such as Bartec, Planning Portal, DVLA, DBS, MOT, and pay360, councils can offer real-time updates to residents, improving transparency and efficiency.
The platform supports call centres and self-service portals, allowing easy access across devices. With features like Microsoft Copilot, an AI assistant, residents can quickly resolve queries, enhancing the user experience. This solution reduces paperwork, automates processes, and ensures a seamless, responsive service.
Advantages
Transforming Council Services
Revolutionise council services with LG Intelliware. Our platform streamlines processes, enhances communication, and boosts efficiency, offering residents a seamless, user-friendly experience.
Automation and Efficiency
Automates processes, reduces paperwork, enhances efficiency, minimises human intervention.
Call Centre Operations
Efficient complaint registration, quick information access, tracked interactions, and better service.
Service Delivery
Centralises requests, reduces delays, improves efficiency, and ensures consistent service.
Resident Service Portal
View application status, submit requests, track progress, and use a user-friendly interface.
Knowledge Articles
Access guidance, resolve issues independently, reduce enquiries, focus on complex cases.
Active Notifications
Real-time updates, process modifications, informed residents, and better service understanding.
Multi-Device Compatibility
Supports tablets, laptops, seamless access, enhances accessibility, adaptable environments.
Resident-Focused Council Services
Our council services efficiently support residents, addressing various needs and enquiries.
Report a Missed Collection
The Missed Collection feature enables residents to report missed waste collections through various channels, including the resident self-service portal or a call centre. This system categorises reports by waste types such as food, garden, non-recyclable, and recycling, ensuring accurate handling of each case. In a call centre case, the agent logs the request and verifies the resident's details, and for the self-service portal, residents fill out the form and submit the request for further processing in the back office.
Planning Permission
The Planning Permission feature allows residents to submit and track their service requests efficiently. Like the Missed Collection feature, residents can apply for planning permission service request via the resident self-service portal or by contacting a call centre agent. The planning portal gives each request a unique reference number, ensuring all applications are traceable and properly documented.
Taxi Licence
The Taxi Licence service offered by the council allows residents to apply for and renew licences for various services, including Hackney Carriage Vehicle, Private Hire Vehicle, Private Hire Operator, and Dual Hackney Carriage & Private Hire Vehicle. Residents are encouraged to use the resident self-service portal, which streamlines the process and reduces the need for call centre assistance. This service caters to different licence types, each with specific requirements, ensuring an efficient application or renewal process.
Integrated User Experiences for Council Efficiency
The system is designed to deliver customised user experiences for call centre agents, residents, and back-office staff, each with unique features and interfaces tailored to their specific needs.
User Experiences
Call Centre Workspace
The system will streamline call centre operations, allowing agents to handle service requests and enquiries efficiently. It provides comprehensive tools for managing council services like missed bin reports and planning permissions. It enables agents to log requests, manage resident profiles, register residents, and resolve issues within an organised interface.
The resident self-service portal provides a streamlined, user-friendly platform for residents to access council services easily. It simplifies tasks such as reporting missed collections, checking planning permission status, and applying for and renewing taxi licences. It also enables residents to track requests, find information, and receive updates promptly, all from the convenience of their chosen device.
User Experiences
Self-Service Portal
User Experiences
Back Office Workspace
The back-office system supports council staff in efficiently managing resident service requests. Acting as a central hub, it streamlines workflows, prioritises tasks, and allocates resources. With organised case management, staff can track and resolve issues like missed collections, planning applications, and taxi licences, improving service delivery and reducing administrative workload.
We deliver exceptional results to achieve excellence
Transforming Business With our Innovative Products
Years of Driving Growth
Forward Thinking Experts
Digital Projects Delivered
Industries We Served
Customer Satisfaction
Stallions Solutions delivers innovative business management solutions as a Microsoft Certified Partner. Our experienced consultants design customised solutions using Dynamics 365, Power Platform, Azure, Machine Learning, and SharePoint to optimize processes and improve bottom lines.
Our Technologies
Our Services
© 2024 Stallions Solutions. All rights reserved.