Microsoft has announced the 2025 Release Wave 1 updates for Dynamics 365, Power Platform, and Copilot tools. These updates are being rolled out from April to September 2025 and are designed to help businesses work smarter with AI, automation, and better integration.
If your company already uses Dynamics 365 or other Microsoft tools, these updates will help you improve operations, boost productivity, and deliver more value to your customers.
Here’s a quick look at what’s coming:
Dynamics 365 Sales
Sales teams will benefit from smarter AI tools that help them close deals faster. Copilot and agents will handle routine tasks, suggest next steps, and help prioritize leads. The new interface is designed to make selling easier and more efficient.
Dynamics 365 Customer Service
Customer service is getting a major upgrade with AI-powered routing, case handling, and knowledge management. Copilot will now also support supervisors and agents, helping them work faster and more effectively.
Dynamics 365 Contact Center
The Contact Center is being transformed with tools that improve self-service, speed up support, and make operations smoother. AI will help understand customer needs, manage knowledge better, and support multiple communication channels.
Dynamics 365 Finance
Finance teams will see a new Copilot-first experience. This means more automation in tasks like tax management, compliance, and bank reconciliations. AI will also help with planning and performance tracking.
Dynamics 365 Supply Chain Management
Supply chains will become more intelligent and automated. AI will help with supplier communication, demand forecasting, and production planning, making operations more responsive and efficient.
Dynamics 365 Commerce
Retailers will get a mobile-first point-of-sale system that reduces the need for bulky hardware. New payment options and smarter pricing tools will help improve the shopping experience and keep businesses competitive.
Dynamics 365 Project Operations
Project management is getting a boost with better tools for planning, billing, and approvals. AI will assist with proposal writing, time tracking, and expense management. A new mobile app will also help manage time on the go.
Dynamics 365 Customer Insights – Data
This update helps businesses get real-time insights into customer behavior. With better data collection and analysis, teams can personalize interactions and make smarter decisions.
Dynamics 365 Customer Insights – Journeys
Marketing teams can now connect with customers across more channels. AI will help design better customer journeys, manage events, and capture leads more effectively.
Dynamics 365 Field Service
Field service teams will benefit from Copilot-led features like auto-generated inspections, smarter scheduling, and better access to information. Integration with Teams and Outlook will also improve communication.
Dynamics 365 Human Resources
HR processes are becoming more intelligent and automated. AI will help with hiring, assessments, and job board integration. Benefits and employee management are also being improved for a smoother experience.
Key Updates in Microsoft Power Platform – 2025 Release Wave 1
Microsoft has introduced exciting new features across the Power Platform to help businesses build smarter apps, automate tasks, and improve user experiences with the help of AI and agents. These updates are designed to make development easier, boost productivity, and support secure, scalable solutions.
Here’s a breakdown of what’s new:
Power Apps
Power Apps now includes a new plan designer that helps creators build apps by simply describing a business challenge. Intelligent agents assist in designing solutions, making app development faster and more intuitive. These agents can handle everyday tasks like data entry, summarization, and exploration. Developers can also create agents from existing apps to automate work. Users can monitor agent activity and step in when needed, making Power Apps a powerful tool for building smart, scalable solutions.
Power Pages
Power Pages makes it easier for organizations to build secure, data-driven websites. New AI features include smart form filling to save time, and Web Agents that allow communication across platforms like Teams, email, and WhatsApp. Enhanced governance tools simplify site management and improve security. Additionally, dynamic list virtualization helps users gain better insights from their data.
Copilot Studio
Copilot Studio now supports autonomous agents, expanding the capabilities of Microsoft 365 Copilot. Developers can upgrade basic agents into advanced custom agents with more features. These agents can now perform actions, connect to more enterprise data sources, and interact through new channels like WhatsApp and SharePoint. The embedded builder also makes it easier to create and manage these agents.
Power Automate
Power Automate introduces new ways to streamline complex workflows. Human-in-the-loop features allow for smarter approvals and decision-making. AI-powered tools like intelligent document processing and generative actions help automate tasks more efficiently. The platform also includes improved controls for governance, security, and monitoring, all accessible through the Power Platform admin center.
Governance & Administration
Microsoft continues to strengthen the Power Platform’s governance tools. The updated admin center offers better insights and controls, helping organizations manage their environments more effectively. A new admin connector simplifies routine tasks and supports broader adoption of AI and Copilot features across the enterprise.
AI Builder
AI Builder now supports more advanced automation for tasks like handling documents, images, and emails. It can process different types of content using natural language instructions. The improved prompt builder allows users to customize AI actions and generate various outputs, including documents. It also supports more data sources from Microsoft Dataverse, making it easier to build intelligent workflows.
Dataverse
Dataverse is being enhanced to give developers more flexibility in building apps and agents. It allows seamless integration of internal and external data, turning raw information into actionable insights. These updates help ground AI experiences in real business data, making apps and agents more relevant and effective across the Power Platform.
Early Access and Validation Timeline for 2025 Release Wave 1
Starting February 3, 2025, Microsoft will allow customers and partners to explore and test the upcoming features in a non-production environment. This early access period is a great opportunity to try out the new capabilities—especially user experience improvements—before they are automatically rolled out to production environments in April 2025.
Organizations are encouraged to use this time to validate the updates, train teams, and ensure a smooth transition when the features go live.
Conclusion
The 2025 Release Wave 1 for Microsoft Dynamics 365 and Power Platform introduce a new era of AI-powered business tools. With Copilot-first experiences, intelligent agents, and enhanced automation, this release is designed to simplify complex tasks, improve decision-making, and drive efficiency across departments.
Whether it’s smarter customer engagement, streamlined operations, or better data insights, these updates help organizations do more with less effort.
At Stallins Solutions, we’re excited about the possibilities this release unlocks. As a trusted Microsoft Solutions Partner, we’re here to help you adopt, customize, and get the most out of these innovations. Whether you’re exploring how Copilot can empower your teams or looking to scale automation with Power Platform, our experts are ready to support your journey.
Want to explore what’s next for your business?
📩 Reach out to us at support@stallions.solutions and let’s talk about how we can help you move forward with Microsoft Business Applications.
