AI Agents in Local Government Where to Start and How to Govern Them
A chatbot answers a question. An agent looks up the case, drafts the reply, updates the...
Copilot Cowork for Sales and Service Delegating Multi-Step Work
A seller wants to know why a big deal has gone quiet. To find out, they...
Unifying Data Across Dynamics 365 and Fabric for Smarter Decisions
Every business says it wants data-driven decisions. Few agree on which data should drive them. Sales...
Dynamics 365 ERP MCP Servers Connecting Agents to Your Business Data
AI agents are brilliant talkers and terrible guessers. The moment you ask one about your own...
Agentic ERP in Business Central Automating Sales and Purchase Orders
A customer emails requesting forty units, with a PO number in the subject line but key...
Migrating from Dynamics NAV to Business Central A Practical Guide
If your finance team still logs into NAV every morning, you probably already know the system...
Transforming Customer Service in Dynamics 365 with Agentic AI
Most customer service teams don’t struggle to get excited about AI agents. They struggle with what...
How the Sales Bench Benchmarks Your AI Sales Agents
Every vendor asserts that its AI agent is the best, typically supporting this claim with a...
Meet the Microsoft Sales Development Agent Your AI-Powered SDR
Your team spends its days on work machines that should be researching companies, writing and sending...
AI Content Watermarking in Microsoft 365 Why It Matters for TrustAI
A colleague sends you a video that appears polished and credible and makes several bold claims....
